Shopify inbox: Everything sellers need to know for your online store

When you’re an owner of an online store, there are lots of things you need to handle, so you can’t always be online 24/24. Therefore, a chat box will be helpful assistance for you. If you’ve run a Shopify store, it isn’t an exception. This is the topic today, we want to share with you in Shopify inbox – Everything sellers need to know for your online store. Now, let’s scroll below to grasp more information.  

What is Shopify Inbox?

Shopify Inbox

You can add Shopify Inbox as an app to any Shopify website to add a chat box. It allows for real-time customer interaction, notifies you when consumers have queries, and, if necessary, shows automation messages and FAQs.

The aim of Shopify Inbox, according to the company, is to “convert surfers into purchasers.” However, it goes beyond that, concentrating specifically on automation, conversions, and branding.

Shopify Inbox provides several advantages:

  • Shopify Inbox is available for no cost.
  • Installing the app on your store, activating branding components, and configuring messages all only spend a few minutes.
  • It provides instantaneous marketing and advertising components, such as product sharing and coupon vouchers.
  • Any device you choose can be available to manage customer service chats.
  • When you’re not around, send prompt replies and automation messages to assist customers.
  • Working from your Shopify dashboard or even your email inbox will allow you to centralize all aspects of your live conversations.
  • Texts may originate via Twitter, Facebook Messenger, SMS messages, or other platforms.

Overall, Shopify Inbox functions as a free, straightforward, and adaptable chat box tool for getting in touch with clients when they require assistance. We also appreciate it since it can be usable by both merchants and customers in a variety of ways. For example, while customers can choose to talk on social media or your website to make purchases, businesses can do so on iOS and Android apps.

Shopify Inbox Features That Help Boost Conversions and Improve Customer Service

Boost Conversions

Improve Customer Service

Shopify Inbox is without a doubt the best value, even though we don’t think it beats other of the more sophisticated chat box apps in Shopify’s App Store. Merchants get everything they need, including a stylish chat window, automation, FAQs, and integrations, for free when they install it on their websites.

In this section, we’ll showcase some of Shopify Inbox’s best features, especially those that should increase conversions and make your customer service efforts more effective.

Automated Welcome and Informational Messages

When a customer types into a live chat box, they frequently demand a quick response. Sending some form of the automatic welcome message is therefore imperative. That gives clients assurance that you received their first chat and lets them know how long they might have to wait. Moreover, it’s even better to just state that you’re unavailable right now and will respond by email the following day.

Shopify Inbox appears to have its merchants covered regardless of the welcome or follow-up message. You can customize the ones that are already accessible, create your own messages, or select from a variety of themes. It is genuinely the easiest approach you could wish for, especially if you need to rapidly set up a chat box.

Follow Up Emails

Since you often inform consumers in the follow-up emails that you are unable to speak with them at this time, they are related to welcome messages. In contrast, Shopify Inbox features a form that appears and requests customers to enter their contact details. In order for a customer service agent to get in touch with the user later or if they are disconnected from the chat, you can gather all of this information at the beginning of the discussion. The fact that all discussions are still maintained for both merchants and customers is also fantastic since it allows them to pick up where they left off in the conversion process when they return.

Access to Messages on Multiple Channels

Although store owners and customer service agents aren’t always available, it’s generally a good idea to offer as near-round-the-clock customer service as you can. Shopify Inbox makes sure you can see all store chat box messages regardless of your device or platform because you’re frequently on the go.

To begin with, Shopify Inbox includes its own integrated inbox area where you may delegate various agents’ customer care duties. Additionally, you can communicate by email, chat on social media, or send SMS messages to clients.

Consequently, Shopify Inbox offers iOS and Android apps so you may always have access to your site communications.

Connections with Alternative Messaging Apps

Although having an approach to communications via many platforms is excellent for businesses, what about your customers? By linking to social networks like Facebook Messenger, Instagram, and even Twitter, Shopify Inbox partially pay attention to them (through an external integration).

This implies that clients can speak with customer service representatives without necessarily going to your website. They can continue using Facebook Messenger or other familiar or enjoyable programs. There are options for SMS and email chats as well.

FAQs for Easy Messaging

FAQs for Easy Messaging

In Shopify Inbox, you have the option of creating your own FAQs or selecting from pre-made ones. These FAQs appear in a list for the consumer to choose from, depending on their specific circumstance. They might inquire about your shipping or refund policies, for example. In order to maintain a consistent brand voice, give customers fast information, and reduce the amount of customer care jobs, the merchant fills out the responses before the customer arrives at the site.

Another option to automate responses is through rapid replies, which they are also hooked into. Quick answers differ primarily in that a customer service agent must activate and send them. They resemble canned responses, where the store owner writes pre-written responses to frequently asked inquiries so that customer service representatives don’t have to worry about typing out a long answer or leaving out some of the most crucial details.

Simple Branding

Because store owners may choose the color scheme for their chat box as well as other components such as the size, shape, and style of the button, branding with Shopify Inbox only takes a few seconds. Even relocating that button to other parts of the window is a possibility.

Quick Order Status Updates

An automated answer is pre-installed in Shopify Inbox by default for inquiries regarding order statuses. In essence, users ask to see the order status in the chat box, and an automatic answer follows asking for the order number and email address related to that order. Within a couple of seconds of the chat, Shopify Inbox finally replies with the order status.

Conversations Turned to Conversions

Live chat benefits, online business owners, by perhaps increasing conversion rates in addition to creating a more effective customer service channel. This occurs as a result of the fact that you get to lead clients through the purchasing process and address their queries, which may at first hinder them from finishing the checkout.

By notifying customers, advertising products, and even assisting merchants in identifying the interactions that are most likely to result in a sale, Shopify Inbox offers many of those services.

Cart actions in Shopify Inbox allow business owners to view the items that customers have in their carts. By doing so, you may enhance your customer service and actually give useful information about those specific products. Sending out discount codes is another way to start the final push for a sale. Consequently, chat classifications use intelligent technology to find the most promising chats, automatically assigning a label to each conversation (the ones that will most likely lead to a sale).

Integrations Make Shopify Inbox Even More Powerful

Even while Shopify Inbox is clear-cut and practical on its own, we think the integrations are really valuable for enhancing the points of contact you have with consumers. Shopify Inbox doesn’t have a ton of integrations, but it does have a good selection of additional apps that allow shops to send messages to customers and receive notifications from customers using other apps.

The integrations currently include:

  • Facebook Messenger
  • Instagram
  • This box for Twitter
  • Heyday Sales and Support Chat
  • SMS Text and Marketing app from Lazer Technologies
  • Relish AI Chatbot, Quiz, and FAQ
  • Mobile App Builder from Shopney

Setting up Shopify Inbox

Shopify Inbox

Permissions requirements:

The permissions that your store’s staff members are given determine which features of Shopify Inbox they can use. For more information, refer to Shopify Inbox staff permissions.

iOS 14 permission requirements:

You might need to activate Cross-Website tracking in your iOS settings if you apply third-party Shopify apps and have updated your device to iOS 14 or above. Third-party Shopify apps that you have an installment in your Shopify admin can communicate with Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app thanks to cross-website monitoring.

To enable Cross-Website tracking, complete the following steps:

  • Launch your device’s Settings application.
  • Toggle between Shopify, Shopify POS, and Shopify Inbox.
  • Cross-website tracking is enabled.
  • Set up Shopify Inbox on a mobile device
  • Install Shopify Inbox on one of the mobile equipment below:
  • iPhone or iPad
  • Android
  • Go to Shopify Inbox, and then log in to your Shopify account.
  • Set up Shopify Inbox on desktop
  • On your desktop computer, choose
  • Log in to your Shopify account.
  • Set your chat availability

Customers who initiate conversations with your store will know when to anticipate a response when you set your store’s first reply in Shopify Inbox within particular hours. You can also decide when consumers see the first reply messages.


We go through 3 parts:

  • What is Shopify Inbox?
  • Shopify Inbox Features That Help Boost Conversions and Improve Customer Service
  • Setting up Shopify Inbox

And we hope you can grasp useful information to set up your Shopify Inbox. Inbox is the way to help you connect with customers easier. If you can arrange it properly, it will increase the convenience when buyers have a shopping experience in your shop. If you have any questions, please leave comments or contact us via our website. Besides, you can have our support as you wish when visiting our Shopify customization service.

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